Support

Subscriptions are managed by Apple, not by us. On your iPhone, open Settings → your name → Subscriptions, choose movomo, then Cancel. You keep access until the end of the period you have already paid for. Cancelling during the 3-day free trial means you are never charged.

Open the paywall and tap Restore Purchases — this re-links the purchase to your account and resolves it in almost every case. Make sure you are signed in to the same Apple Account that made the purchase. If it still does not appear, email us and include the date of the charge.

Refunds are handled entirely by Apple. Go to reportaproblem.apple.com, sign in, and select the purchase. We are not able to issue refunds on Apple's behalf, but tell us what went wrong and we will help however we can.

In the app, go to Settings → Delete Account. This removes your account along with your health data, workout history, meal logs, AI conversations, social posts and direct messages. It cannot be undone. Deleting your account does not cancel your subscription — cancel that separately in Apple's Settings.

movomo reads from Apple Health and never writes to it, so a sync problem is almost always a permission that was not granted. Check iOS Settings → Health → Data Access & Devices → movomoand confirm the categories you want are enabled. If you previously denied a category, iOS will not ask again — toggle movomo's Health access off and back on to re-prompt.

Tap the ⋯ on any post, then Report or Block author. Blocking works in both directions: you stop seeing each other's content and neither of you can message the other. Every report reaches us directly and we act on it within 24 hours.

Yes. Email us from the address on your account and we will send you an export of the data we hold about you.